Students studying abroad can follow the WeChat official accounts, “Ministry of Education, Study Abroad Safely” or “WeChat Education”, and log in the APP to get access to the service. After you answer preset questions concerning occupation, history of exposure in pandemic area, past medical history and suspected symptoms (gradually worsening during past 48 h) based on your own real condition, a risk level is automatically showed, and instructions on decision-making, including further observation at home, self-isolation, and seeking medical aid, and preliminary medical advices are provided. It only takes about three minutes to go through all steps. The tool was developed strictly based on the Chinese Guidelines on Prevention and Treatment of COVID-19, and evaluated by multidisciplinary experts from outside of the development team, showing improved accuracy and maturity compared with the Mayo Clinic's self-assessment tool.

Since the outbreak of the pandemic, in response to recalls from Ministry of Education, CSU have organized and instructed affiliated Xiangya hospitals to take various measures, so as to ensure the health and life safety of students studying abroad at all cost. The “Internet + Clinic for Chronic Diseases” platform developed by The Third Xiangya Hospital of Central South University has been included in the health advisory service dedicated to fighting against pandemic under the “Ministry of Education, Study Abroad Safely”, a WeChat official account of Ministry of Education. Clinicians provide online medical service via the platform, which makes patients and students studying abroad enjoy more convenient service, boosts their awareness of the pandemic and its symptoms, and provides instructions on medical care seeking. CSU also organizes experts in COVID-19 to participate in remote medical consultation, providing advice on the treatment of confirmed cases, particularly critical cases among students studying abroad, and thus ensuring their health.